Cancellation & Refund Policy - Relaxbee

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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Cancellation & Refund Policy

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Cancellation & Refund Policy

If the Resort/Hotel/Operators doesn’t fulfill the service

If an Event which you have purchased a Voucher for is canceled by the Operator, RelaxBee will notify you as soon as reasonably practicable, and We make sure that you get 100% refund. You will receive refund in 7 working days.

Also, we will make sure that you get 100% refund if  the product or service fully paid for is not available and our suggested alternative is not acceptable to you;

Other than the above scenario

For cancellation due to your personal reason, it has to refer to each of the tour/travel package page which is stated and written by the tour operator. As different tour operator/travel agencies has different cancellation policies, we would strongly suggest you read each tour/travel package package on the cancellation policies before you make a booking.

In the ‘special’ event if customer request for refund 

We understand that some circumstances might affect your travel plans. We are able to issue a refund depending on the ‘special’ situation and the customer can receive up to 50% of refund, depending on each travel package/activities policies that you have purchased

For acceptable ‘special’ event cancellations, customers need to provide relevant evidence as below before they are able to apply for cancellation.

1. Passing of a first degree relative (please provide the Death Certificate and proof of relationship)

First degree relative: Parent (father,mother), Child (son,daughter), Sibling (brother,sister);

or

2. Terminal illness of a first degree relative (please provide the Medical Certificate and proof of relationship)

-Valid evidence: Medical certificate issued by a hospital/clinic (does not include flu, bruise, or other injuries that won’t cause difficulties during travel) and requires a doctor’s diagnosis.

The Refund will take 7 working days after the submission has been approved.

For the refund submission or enquiry, please email to our help center support@RelaxBee.com , our customer representative will respond you within 1 working day.

All refund shall be subject to currency fluctuation, where applicable. When processing any refund, RelaxBee reserves the right to opt for the currency value at:

(i) the date of the contract;

(ii) the date of commercial invoice;

(iii) the date of any payments; or

(iv) the date immediately prior to the processing of the relevant refund.

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